Most individuals use about 30 lbs. a month. 60 lbs. probably works best for two peoples’ monthly usage. You can change your plan at any time if you find your initial plan selection does not suit your needs anymore. Just email (email@example.com) or give us a call (315-257-8888). Your change will take effect next month.
You can sign up on our website via the "Laundry Services" tab. You can also sign up in the store or call us at 315-257-8888.
Can you give me an example of 10 lbs. of clothes?
It's hard to give an exact count of how many items equals 10 lbs. For example, a pair of jeans weighs more than a pair of business pants. A regular washing machine typically holds about 10 lbs. of clothes per load.
We wash clothes separately in individual loads. We apply the type of detergent and softener sheet based on your preference. Then, we move them into the dryer for 35-42 minutes depending on the type of fabric. After your laundry is dry, we fold and organize your items by category and color.
We weigh your items in front of you when you drop them off. We will also inform you of the number of pounds you still have left for the month. If it is pick-up laundry, we will send the weight of laundry we received and the number of pounds you have left via email.
Your plan starts the day you sign up for the laundry plan.
A month is defined to be your sign-up day for the laundry plan until one day prior to that same day the following month. (Ex. - sign up on 3/14, next month begins on 4/14).
Because we wash every customer's clothes separately in individual loads, we require an eight lb. minimum order size. It is fine to send in less, and we will deduct eight lbs. from your available laundry plan balance for the order.
They are not, but we are happy to assist and clean them. We will give you 5% off cleaning on all the non-wash and fold eligible items. Your account will be charged separately for these on a per order basis.
Our laundry plan is only for wash and fold items only. Dry cleaning and laundered shirts are charged per piece as part of our dry cleaning service. We will give you 5% off on these items with your laundry plan membership. Your account will be charged separately for these on a per order basis.
Yep! - Our base wash & fold includes Tide unscented detergent. If you prefer special soap, softener sheets or other available upgrades, it will be charged separately on your account on a per order basis. Please let us know by leaving additional comments, we are happy to try and accommodate your preference.
We offer FREE pick up & delivery for Deluxe Plan and above as frequently as every two weeks. We are happy to assist if you need higher frequency, each additional pick-up and delivery will be charged $10.
Sorry, but our laundry plans are such a great deal that they may not be combined with any other offers. Discounts may not be used to purchase laundry plans.
Sorry, but no refunds will be issued for partially or completely unused laundry plans. All cancellations will take effect in the next month.
Our laundry plan covers the cost of basic wash & fold. Any extra services, such as detergent upgrades or home delivery more than twice a month, are additional and will be charged per order.
Call 315-257-8888 now to ask any other questions you have about our laundry services.